Looking after someone? Know your rights.

Published Thursday, 26 November 2020

Most of us will provide unpaid care for someone who is older, disabled or seriously ill at some point in our lives.

Carers rights day logo

Taking place today (Thursday 26 November), Carers’ Rights Day brings together organisations from across the UK to reach out to carers with information, advice and support. This year’s theme is Know Your Rights. The COVID-19 pandemic has impacted every aspect of caring, affecting carers’ access to support and services, and their physical and mental health. Many are caring for the first time, while those who’ve been caring for a while are facing greater challenges and pressures than ever before.

It’s never been more important for carers to be informed and know their rights. Cllr Mal Mutton, Cabinet Member for Adult Services, said: “There are so many carers throughout Coventry, both young and old, doing an incredible job every single day to support people they love and care for.” “I want all carers to know they have rights and that there is support available. Please make sure you take the opportunity to find out what help you should be getting locally.” Take a look at our information for carers and also see the list of services below who can provide you with support and advice in the local community.

Carers Trust Heart of England (Coventry Carers Wellbeing Service)

  • This Service provides emotional and practical support to help people care for someone and maintain their health and wellbeing
  • They have recently developed a new enhanced offer, supporting carers with grief and loss, digital exclusion, physical and mental wellbeing, support for working carers and those from BAME communities. They are also supporting those carers in financial hardship.
  • A wellbeing check can be done for carers to identify any needs they may have and also provide signposting to other agencies to help support the person they care for
  • A community-focused service helps the person with a caring responsibility have access to local agencies who can help with shopping, collecting prescriptions and other practical help
  • If there is an emergency and you must leave your loved one the CRESS service may be able to help.

The helpline can provide a listening ear to talk through problems and provide reassurance. They are also providing virtual sessions to help keep people connected.

Helpline: 02476 632972 (opt 1)
Opening times: Monday to Friday 9am to 8pm and Saturday 9am to 1pm.
[email protected]

Young Carers Project (Carers Trust Heart of England)

The Young Carers’ Project work with any young person aged between 5 and 18 years old who supports a family member (physically or emotionally) who has a long term illness, physical/learning disability, mental ill health, drug or alcohol dependency or is elderly and frail.

The service is available to offer emotional support, information and advice for young carers and their families. Currently online support is being provided to help Young Carers stay connected.

Website: https://www.youngcarerscoventry.com/

Contact: 02476 632972 (Opt 1)

Alzheimer’s Society – Dementia CONNECT

Provides support for those with Dementia and their carers.

Telephone: 0333 150 3456
Opening times: Monday to Wednesday: 9:00am to 8:00pm Thursday and Friday: 9:00am to 5:00pm Saturday and Sunday: 10:00am to 4:00pm (Calls charged at standard local rate)
Email: [email protected]
Website: www.alzheimers.org.uk/dementiaconnect

Age UK Coventry & Warwickshire

Providing support to anyone over the age of 18+. Providing information and advice phone lines will be answered and a telephone befriending service is being offered.

Contact: 024 7623 1999

Information & Advice Services – Benefits, Debt, Welfare Advice

Coventry Citizens Advice Bureau

Coventry Citizens Advice are providing telephone advice through their Advice Line

Contact: 03444 111 444

Coventry Independent Advice Service

Telephone for advice. Lines are open Mon, Thurs & Fri 9am to 5pm, Tues 9am to 7pm, Weds 9am to 1pm, Sat & Sun: closed.

Contact: 07923 126 426 or 07923 126 430.
Website: https://covadvice.org.uk/advice-enquiry-form/

Care Companion

A free online resource, developed by carers for carers. Its confidential with reliable resources and information tailored to the care needs of their loved ones.

Website: www.carecompanion.org.uk

Coventry City Council